OUR 3 DAYs Refund and Returns Policy
All products come with a FREE replacement warranty for 03 days from purchase. If your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please contact via support page https://smuf.in/contact/– we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUNDS
Our policy lasts 3 days. If 3 days have gone by since your product delivery, unfortunately, we can’t offer you a refund or exchange. We are startup business so we can’t afford long time return duration and also we don’t accept small issues returns such as color issue, quality not liked, size not fit e.t.c. so please understand our situation.
In order to receive your refund please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
Request your Return Authorization Number and by support page https://smuf.in/contact/ with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, we will pickup your product and provide you a replacement.
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 3 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: Contact
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, so please visit Contact.
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If Fraud Return Found
If someone trying to fraud with us such as change our product with other product and misuse our policy so our team will take legal action against the buyer as well does not refund money.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Yes, you can but we can’t allow misusing our guarantee so when you place an order so please make sure to accept the parcel. If you want to cancel your order so you need to cancel within 24 hours after 24 hours you can’t cancel because we shipped your order through courier.
Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at Smuf.
The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
—– Last Updated: 12 October 2022